Processing Time 2-3 Business Days! Free Shipping on orders $40+
Processing Time 2-3 Business Days! Free Shipping on orders $40+
Welcome to Velvet Oasis Luxe Cosmetics' website. By accessing our site and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.
General Conditions: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements.
Products and Services: Velvet Oasis Luxe Cosmetics provides handcrafted body butters, soaps, and bath bombs. We strive to describe and display our products as accurately as possible. However, we cannot guarantee that the color, texture, or appearance of the product will be exactly as depicted on the website.
User Obligations: By using this website, you agree to not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or any contact on the website through which the service is provided, without express written permission by us.
Modifications to the Service and Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Products or Services (if applicable): Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
User Comments, Feedback, and Other Submissions: If you send certain specific submissions (e.g., contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.
Personal Information: Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies, and Omissions: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
Prohibited Uses: You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, to violate any international regulations, rules, laws, or local ordinances, to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
Disclaimer of Warranties; Limitation of Liability: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable.
Indemnification: You agree to indemnify, defend, and hold harmless [Your Brand Name] and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand.
Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
Entire Agreement: These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us.
Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
Changes to Terms of Service: You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
Contact Information: Questions about the Terms of Service should be sent to us at order@velvetoasisluxecosmetics.com
Thank you for shopping at Velvet Oasis Luxe Cosmetics. We take great pride in the quality and craftsmanship of our products. Given the nature of our products and for hygiene reasons, we have a no-refund policy. Please read the following terms carefully.
No Refunds:
All Sales Final: We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect.
Shipping Liability:
Shipping Risks: Once an order has left our facility and is in the hands of the shipping carrier, Velvet Oasis Luxe Cosmetics is not responsible for lost, stolen, or damaged products. We encourage customers to purchase shipping insurance if available.
Climate Sensitivity:
Melting in Hot Climates: Our body butters are sensitive to heat. In hot climates, products may melt in transit. While this does not affect the product's quality or efficacy, it may alter its appearance. If melting occurs, we recommend placing the product in a cool area or refrigerating it until it regains firmness. Note that while melted products may appear denser, once they regain firmness, the volume will return to normal.
Steps for Defective Products:
Defective Items: If you believe you have received a defective item, please contact us within a specified time frame (e.g., 7 days) of receiving the product with a detailed description and photographic evidence of the defect. After reviewing your claim, if we determine that the product is indeed defective, we will, at our discretion, offer a replacement of the same item.
Understanding Our Policy:
Acknowledgment of Terms: By ordering from Velvet Oasis Luxe Cosmetics, you acknowledge and agree to our Return and Refund Policy. We urge you to read this policy carefully before making your purchase to ensure you fully understand our practices.
Contact Information:
Questions and Feedback: We are committed to your satisfaction. If you have any questions or concerns about your order or this policy, please contact us at order@velvetoasisluxecosmetics.com.
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